Transportation Resources Information
When you call RideLink at (937) 575-7111 or 1-833-289-0227 x1195 our staff will link you to local available transportation resources that best meet your needs.
The RideLink call center is open Monday through Friday from 8:00 a.m. to 4:00 p.m. (excluding major holidays). Callers are encouraged to call ahead, as 24-hour or more notice is required for most transportation providers.
Will RideLink send someone to pick me up?
No, we do not provide transportation. RideLink “links” you with transportation providers who best meet your individual needs according to desired service, location, and ability to pay.
When you call us, you’ll receive a list of transportation options in the county where you reside. Some providers can also transport to Cleveland, Columbus, and even locations in Indiana. You will be asked several questions in order to link you with providers that best meet your needs.
In most cases, after we give you the information, you are responsible for calling the provider to schedule your own trip. We can assist you in making that call if you have limited resources or an inability to connect with the transportation provider.
What will it cost me to use RideLink?
There is no cost for the call or the information we provide. There may be a fee for transportation services depending on the provider you choose.
Do you have "preferred" providers that you recommend?
Our goal is to give you as many options as possible. When you call RideLink, you will be asked several questions in order to link you with providers that best meet your needs.
We do not recommend one provider over another. It is still your choice of what provider to contact once you have the information.
What if I feel I’ve been discriminated against by RideLink?
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Catholic Social Services of the Miami Valley may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The Agency investigates complaints received no more than 180 days after the alleged incident.
CLICK HERE for the complaint procedure and form.
“RideLink has been a vital tool in gathering data about the transportation situation and the lack of affordable and available options. With data, we can work to effect change,” says CSSMV Mobility Manager Michelle Caserta-Bixler.
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