Mobility Management

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Mobility Management

Mobility Management is an innovative approach for managing and delivering coordinated transportation services. Mobility managers focus on meeting individual customer needs through a wide range of transportation options and service providers. They work with local agencies, medical service providers, senior centers, and other service providers to educate and raise awareness about mobility management, transportation options and transportation needs within a community.

We provide mobility management services for Darke, Shelby, and Champaign Counties in Ohio.

Additional resources:

DRIVER TRAINING

If you’re interested in any of these trainings, please contact our Mobility Manager at (937) 575-7115.

DRIVE training is an 8-hour program for drivers who regularly transport passengers with unique needs related to aging or disability. DRIVE training fulfills the transportation quality assurance standards required for providers under the Older Americans Act Title III services in Ohio and Ohio’s PASSPORT Medicaid Waiver program.

EVENTS

If you’re interested in any of these events, please contact our Mobility Manager at (937) 575-7115.

Catholic Social Services facilitates local HSTC Meetings in Champaign, Darke, and Shelby Counties to discuss unmet transportation needs and gaps in mobility and transportation. The quarterly meetings are held in person and are open to the public.

  • Champaign County – Wednesday, September 18, 2024 at 10:00 a.m.
    Location to be announced
  • Darke County –Tuesday, August 13, 2024 at 10:00 a.m.
    Greenville Transit Office, 1425 Kitchen Aid Way in Greenville
  • Shelby County – Tuesday, July 30, 2024 at 10:00 a.m.
    Shelby Public Transit Office, 413 S. Vandemark Road in Sidney

Funded by the Ohio Department of Transportation

View our Americans with Disabilities Act (ADA) Plan

Catholic Social Services of the Miami Valley is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Catholic Social Services of the Miami Valley will make reasonable modifications to its policies and procedures upon request. To make a request, please call our Clients Rights Officer at 833.289.0227.

If you wish to file a complaint, our complaint form is available starting on page 15 of our ADA Plan. If you are not able to print and use this form, please contact our Clients Rights Officer at 833.289.0227.

View our Title VI Plan

Catholic Social Services of the Miami Valley does not discriminate on the basis of race, color, or national origin in accordance with the Title VI Act of the Civil Rights Act of 1964.

Title VI Complaint Procedure

Title VI Complaint Form

RideConnect Volunteer Driver Program

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RideConnect

Volunteer Driver Program

RideConnect is a volunteer driver program funded in part by the Ohio Department of Transportation to expand transportation options in Auglaize, Champaign, Darke, Logan, Mercer, Preble and Shelby Counties. We are also in the process of expanding the service into Miami, Montgomery, Greene, and Clark Counties. One of the goals is to eliminate gaps in transportation that exist because of the lack of cross-county and region-to-region transport. 

This volunteer driving program is focused on transporting individuals to medical and non-medical appointments and to employment. Priority is given to older adults and individuals with disabilities as well as low-income populations who do not have access to other options. The program allows access for individuals who need transportation outside of traditional transit hours and cannot afford the high cost of private providers. RideConnect program availability is dependent on volunteer availability.

Volunteer Drivers Needed

We are recruiting and training volunteer drivers who can then provide curb-to-curb transportation for passengers who need rides to medical and non-medical destinations. Drivers use their personal vehicles to transport within their county and adjoining counties. This opportunity is flexible, as volunteers have the ability to accept and decline requests based on their geographic area and time they are available. Drivers are expected to safely operate their vehicles according to State of Ohio driving laws and fill out reporting forms.

Drivers are thoroughly trained and vetted, including a required background check. They must hold valid Ohio driver’s licenses with no more than three points accrued, and must be able to read maps and follow directions.

Driver Training & Onboarding

Catholic Social Services covers all fees associated with required screenings and trainings

  • SafeParish training – available online
  • Catholic Social Services volunteer onboarding & RideConnect training
  • Background check
  • Drug & alcohol screen and non-DOT physical
  • Defensive Driving Training – scheduled after volunteer starts
  • Optional/not required: CPR & First Aid

Each driver accepted into the program is encouraged to volunteer for at least two round-trip assignments per month. Catholic Social Services provides mileage reimbursement to volunteer drivers for approved program trips.

Ready to make a difference? Complete our online volunteer application or call 1.833.238.0227 ext. 1195 for more information.

Eligibility


This volunteer driving program is focused on transporting individuals to medical and non-medical appointments and to employment. Priority is given to older adults and individuals with disabilities as well as low-income populations who do not have access to other options. RideConnect program availability is dependent on volunteer availability. Our primary service area is Auglaize, Champaign, Darke, Logan, Mercer, Preble, and Shelby Counties. We are also working to expand the service into Miami, Montgomery, Greene, and Clark Counties.

At this time, we are actively recruiting and training additional volunteer drivers. If you are interested in learning more about becoming one of our drivers, please contact Michelle Caserta-Bixler or Heather Robison at 937.575.7111 or 1.833.289.0227 ext.1195.

Contact


For more information about this program, please contact Michelle Caserta-Bixler or Heather Robison at 937.575.7111 or 1.833.289.0227 ext.1195.

Location


Our Mobility Management team is headquartered at our Northern Counties Office:

100 S. Main Avenue, Suite 101
Sidney, Ohio 45365

Services are funded by the Ohio Department of Transportation.

View our Americans with Disabilities Act (ADA) Plan

Catholic Social Services of the Miami Valley is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Catholic Social Services of the Miami Valley will make reasonable modifications to its policies and procedures upon request. To make a request, please call our Clients Rights Officer at 833.289.0227.

If you wish to file a complaint, our complaint form is available starting on page 15 of our ADA Plan. If you are not able to print and use this form, please contact our Clients Rights Officer at 833.289.0227.

View our Title VI Plan

Catholic Social Services of the Miami Valley does not discriminate on the basis of race, color, or national origin in accordance with the Title VI Act of the Civil Rights Act of 1964.

Title VI Complaint Procedure

Title VI Complaint Form

RideLink Call Center

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RideLink

Transportation Resources Information

Connecting Individuals to Transportation Options or Their Local Mobility Manager


When you call RideLink at (937) 575-7111 or 1-833-289-0227 x1195 our staff will link you to local available transportation resources that best meet your needs.

The RideLink call center is open Monday through Friday from 8:00 a.m. to 4:00 p.m. (excluding major holidays). Callers are encouraged to call ahead, as 24-hour or more notice is required for most transportation providers.


Frequently Asked Questions


No, we do not provide transportation. RideLink “links” you with transportation providers who best meet your individual needs according to desired service, location, and ability to pay.

When you call us, you’ll receive a list of transportation options in the county where you reside. Some providers can also transport to Cleveland, Columbus, and even locations in Indiana. You will be asked several questions in order to link you with providers that best meet your needs.

In most cases, after we give you the information, you are responsible for calling the provider to schedule your own trip. We can assist you in making that call if you have limited resources or an inability to connect with the transportation provider.

There is no cost for the call or the information we provide.  There may be a fee for transportation services depending on the provider you choose.

Our goal is to give you as many options as possible. When you call RideLink, you will be asked several questions in order to link you with providers that best meet your needs.

We do not recommend one provider over another.  It is still your choice of what provider to contact once you have the information.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Catholic Social Services of the Miami Valley may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The Agency investigates complaints received no more than 180 days after the alleged incident.

CLICK HERE for the complaint procedure and form.


“RideLink has been a vital tool in gathering data about the transportation situation and the lack of affordable and available options. With data, we can work to effect change,” says CSSMV Mobility Manager Michelle Caserta-Bixler.

Eligibility


The RideLink call center serves adult residents in the Miami Valley.

Contact


The call center is open Monday through Friday from 8:00 a.m. to 4:00 p.m. Call (937) 575-7111  or  1-833-289-0227 x1195.

Location


Northern Counties Office
100 S. Main Avenue, Suite 101
Sidney, Ohio 45365

Services are funded by the Ohio Department of Transportation.

View our Americans with Disabilities Act (ADA) Plan

Catholic Social Services of the Miami Valley is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Catholic Social Services of the Miami Valley will make reasonable modifications to its policies and procedures upon request. To make a request, please call our Clients Rights Officer at 833.289.0227.

If you wish to file a complaint, our complaint form is available starting on page 15 of our ADA Plan. If you are not able to print and use this form, please contact our Clients Rights Officer at 833.289.0227.

View our Title VI Plan

Catholic Social Services of the Miami Valley does not discriminate on the basis of race, color, or national origin in accordance with the Title VI Act of the Civil Rights Act of 1964.

Title VI Complaint Procedure

Title VI Complaint Form